BOARDROOM BRIEFING: SERVICE DESK

THE SERVICE DESK CONUNDRUM

A large number of successfully solved issues can be a sign of deeper problems, but can often be a catalyst for improvements. 

In a well-run organisation, how many service desk support requests, per user per month, should you expect to see? Why would you want to find out, and what would you do with the information? 

In this article Aaron Moore, Service Delivery Director suggests five ways to solve the Service Desk Conundrum.